At Jeff Woods Construction, our number one priority is taking care of our customers. We hope that you never have a problem with your generator, but if one arises, we are here to help.
Generators, like any other engine, require maintenance to keep them running smoothly. The maintenance agreement offered for your generator by Jeff Woods Construction serves to help save you money and to establish a preventative maintenance program for your investment. Maintenance Agreements cover one maintenance service per year. The agreements and schedules can be modified and tailored to meet specific needs such as bi-annual maintenance for generators that are being used in a capacity that will cause excessive run hours or are used to ensure power back up for medical equipment, etc.
During the maintenance service, the following tasks are performed:
- Check engine oil level
- Check gas delivery system
- Check air inlets/outlets for debris
- Check battery state of charge and voltage
- Check battery age
- Check battery posts, cables & charger
- Check trickle charger
- Check engine accessory drive belts
- Inspect for leaks, wear, damage, etc.
- Update firmware to latest version
- Test engine & transfer switch
- Change engine oil
- Replace engine oil filter
- Check engine air filter
- Clean cabinet
- Check unit for proper output, voltage & frequency
- Check exercise clock
- Perform 5 minute no-load run
- Report submitted to homeowner
Generally, our maintenance agreements offer two payment options. The first option is known as the “Pay as You Go” plan, which means that we will perform the maintenance annually and simply bill for each as we complete it. The second option is a prepaid agreement where the invoice is paid within 60 days of generator installation and includes a 10% discount.
Customers who have a prepaid maintenance agreement with Jeff Woods Construction will also receive a 15% discount on parts and labor for service repairs not covered under a warranty. Additionally, on non-warranty covered service calls, our $60.00 service call fee is waived for prepaid maintenance agreement customers.
What is the difference between a maintenance agreement and a warranty? Two key tools in protecting your investment are the extended warranty and the maintenance agreement. The extended warranty covers service repairs if a part on your generator breaks or the generator is non-operational. The extended warranty does not cover standard preventative maintenance services such as oil change, battery inspection, etc. The maintenance agreement saves you money while establishing a scheduled maintenance program to keep your generator in good working order. While it does offer discounts on service calls that may not be covered by a warranty, it does not cover the full cost of service repairs.